Work Experience

NCS Pte Ltd

January 2024 - December 2024

Managed Day 2 operations for AWS cloud infrastructure (~50 servers).
Performed Linux/Windows patching and log archiving meeting SLA requirements.
Monitored and remediated AWS alerts for disk, memory, and thread optimization.
Executed deployments to UAT/Production with post-deployment verification.
Remediated security vulnerabilities and implemented fixes for VAPT findings.
Created monthly reports and improved SOP documentation for process efficiency.
Coordinated with cross-functional teams (Database, Firewall, Software) for project delivery.
Used JIRA for ITSM ticket management and stakeholder communication.

RSM Chio Lim

March 2020 - September 2020

Collaborated with internal staff and external vendors to provide Level 1 and 2 technical support.
Learned ticket management under guidance.
Participated in software testing for migration projects.