Skills/Experience

NCS Pte Ltd

January 2024 - December 2024

Managed Day 2 operations for AWS cloud infrastructure (~50 servers consisting of Linux (Red Hat Enterprise Linux and Ubuntu) and Windows servers).
Performed Linux/Windows patching and log archiving/retrieval.
Created bash scripts and lambda functions for automation of house cleaning activities.
Monitering and health checks on servers, remediating alerts for disk, memory, and thread optimization.
Executed deployments to UAT/Production with post-deployment verification.
Remediated security vulnerabilities and implemented fixes for VAPT findings.
Created monthly and quarterly reports and created/improved SOP documentation for process efficiency.
Work with cross-functional teams (Database, Firewall, Software) for any assistance for infra/sys-admin matters.
Used JIRA for ITSM ticket management.

RSM Chio Lim

March 2020 - September 2020

Delivered L1/L2 technical support for staff and vendors, resolving hardware and software issues for company laptops.
Participated in tech refresh activity by migrating user profiles and software from old laptops to new laptops.
Any ad-hoc tasks assigned such as replacing laptop ram or backing up data to hdd/ssd.